TERMS OF SERVICE
The rules, obligations, and rights governing your use of Pokasu's website and services. Last updated: May 1, 2026.
Plain-Language
Summary
Fair Engagement
We define clear terms for project work, revisions, and delivery expectations.
Transparent Billing
Payment terms, invoicing schedules, and late fee policies are stated clearly.
Mutual Protection
These terms protect both you as a client and us as your service provider.
Please read these Terms carefully. By accessing our website or engaging Pokasu for services, you agree to be bound by them. If you disagree, please do not use our services.
Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "you") and Pokasu Technologies Pvt. Ltd. ("Pokasu", "we", "us"), a company incorporated in Nashik, Maharashtra, India.
By visiting our website, requesting a quote, signing a statement of work, or paying for any service, you acknowledge that you have read, understood, and agreed to these Terms in their entirety.
If you are agreeing on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
Services & Deliverables
Scope of Work
All services are governed by a mutually agreed Statement of Work (SOW) or Project Proposal. The SOW supersedes any general descriptions on this website and defines deliverables, timelines, and costs.
Change Requests
Any changes to agreed scope must be submitted in writing and may result in revised timelines and costs. Pokasu will provide a written change order estimate before proceeding with any out-of-scope work.
Client Responsibilities
You agree to provide timely feedback, required assets, access credentials, and approvals. Delays caused by the client may result in adjusted delivery timelines. Pokasu is not liable for delays attributable to lack of client cooperation.
Acceptance of Deliverables
Upon delivery, you have 7 business days to raise written objections. Silence constitutes acceptance. Post-acceptance changes will be treated as new scope unless covered by a maintenance agreement.
Intellectual Property
Your Custom Work
Upon full payment, all custom deliverables created specifically for your project — code, designs, content — are transferred to you. You own them outright.
Our Tools & Frameworks
Pre-existing Pokasu frameworks, internal tools, libraries, and methodologies remain our property. You receive a non-exclusive licence to use them as part of your deliverable.
Third-party open-source components are subject to their respective licences, which will be documented in your project handover. Pokasu retains the right to display completed work in its portfolio unless you request otherwise in writing.
Payment Terms
Fixed-price projects are billed 50% upfront and 50% on delivery unless otherwise stated in the SOW. Retainer and time-and-materials engagements are billed monthly in arrears.
All invoices are due within 15 days of issue unless alternate terms are agreed in writing. Invoices are issued in INR or USD as specified in the SOW.
Overdue invoices accrue interest at 1.5% per month. Pokasu reserves the right to suspend work and withhold deliverables until outstanding balances are settled.
All fees are exclusive of applicable taxes including GST. Clients are responsible for any applicable withholding taxes in their jurisdiction.
Liability & Warranties
Pokasu warrants that services will be performed with reasonable skill and care in accordance with the agreed SOW. We do not guarantee specific business outcomes (revenue targets, conversion rates, ranking positions) as these depend on factors outside our control.
Limitation of Liability
To the maximum extent permitted by law, Pokasu's total liability for any claim arising under these Terms shall not exceed the total fees paid by you in the 3 months prior to the claim.
Exclusion of Consequential Damages
Neither party shall be liable for indirect, incidental, special, or consequential damages including lost profits, data loss, or business interruption, even if advised of the possibility of such damages.
Third-Party Services
Pokasu is not liable for failures, outages, or changes in third-party services (cloud platforms, APIs, software tools) used as part of your project. We will work to mitigate impact but cannot guarantee third-party availability.
Termination
Either party may terminate an engagement by providing 30 days' written notice. In the event of termination:
By the Client: You will be invoiced for all work completed to date at the agreed rate, plus any non-recoverable expenses incurred. The initial deposit is non-refundable.
By Pokasu for Cause: If a client materially breaches these Terms (including non-payment), we may terminate immediately and invoice for all work completed. Access to deliverables is withheld until payment is received.
Handover: Upon termination, Pokasu will make reasonable efforts to hand over completed work and documentation within 14 business days of final payment.
Governing Law & Disputes
These Terms are governed by the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nashik, Maharashtra.
Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days. If unresolved, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996.